Privacy Policy

Effective Date: 23 October 2024

Chat-for-Me (“we,” “our,” or “us”) is committed to protecting the privacy of our users (“you,” “your,” or “customers”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

By using our website and services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We collect personal and non-personal information to provide and improve our services. This policy applies to data collected through:

  • Our website nextapp.iotel.io
  • Our AI WhatsApp scheduling bot

a. Personal Information

When you sign up or interact with Chat-for-Me, we may collect:

  • Name
  • Email Address
  • Phone Number
  • Payment Information (e.g., credit card details)
  • Business Information (e.g., salon name, address, and appointment details)
  • Calendar Information: If you authorize integration with your personal calendar, we may access your calendar events to facilitate scheduling

b. Automatically Collected Information

We may automatically collect:

  • IP Address
  • Browser Type and Device Information
  • Usage Data, including interaction with the scheduling bot
  • Cookies and Similar Tracking Technologies (see Section 7 for details)

2. How We Use Your Information

We use your information to provide, improve, and manage our services, including but not limited to:

  • Service Delivery: Scheduling appointments, sending reminders, processing payments, and integrating with your personal calendar
  • Communication: Sending automated emails and notifications regarding your account, failed payments, or service updates
  • Customer Support: Responding to inquiries and resolving issues
  • Marketing: Offering promotions or relevant updates (with consent)
  • Security: Preventing fraud, unauthorized access, or breaches of our systems

We process your personal information based on your consent, to fulfill our contractual obligations, or for our legitimate business interests.

3. Legal Bases for Processing

We process your personal information based on the following legal grounds:

  • Consent: Where you have provided explicit consent for specific processing purposes
  • Contractual Necessity: To perform our obligations under any contract with you
  • Legitimate Interests: To pursue our legitimate business interests, provided your rights and interests do not override these

4. Sharing Your Information

5. Data Retention and Security

6. Your Privacy Rights

7. Cookies and Tracking

8. Children's Privacy

9. International Data Transfers

10. Changes to This Policy

11. Governing Law

This Privacy Policy is governed by the laws of South Africa, Mpumalanga, without regard to its conflict of laws principles.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Email: support@chatfor.me

Address: 21 Oppikoppi Villa, Belladonna Road, Nelspruit, South Africa